Contact support / helpdesk

Answers to frequently asked questions, from selected thematic issues
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slawekstu
Site Admin
Posts: 15
Joined: Fri Nov 10, 2017 10:35 pm

Contact support / helpdesk

Post by slawekstu » Mon Jan 28, 2019 3:11 pm

I want to ask you something about my detections, where to write and what information do I have to provide?

We send a message with queries to:
contact[at]credo.science or credodetector[at]credo.science

Each user should provide in the message at the beginning:
  • user name
  • the way the camera is covered
  • describe situations and problem as best as possible, the more details, the better it will be to answer the question.
Additionally
  • When we have a problem with detections, we cover the camera with what settings we have (numeric value) for: Max Factor, average factor and black factor
  • When we ask for access to data from the application
    - email address provided during registration
    - the reason we want to access
If the mail contains too little information, we will get a reply to provide the appropriate information

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