Contact support / helpdesk

[slawekstu]

I want to ask you something about my detections, where to write and what information do I have to provide?

We send a message with queries to:
contact[at]credo.science or credodetector[at]credo.science

Each user should provide in the message at the beginning:

• user name

• the way the camera is covered

• describe situations and problem as best as possible, the more details, the better it will be to answer the question.

Additionally

• When we have a problem with detections, we cover the camera with what settings we have (numeric value) for: Max Factor, average factor and black factor

• When we ask for access to data from the application
  - email address provided during registration
  - the reason we want to access

If the mail contains too little information, we will get a reply to provide the appropriate information